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FREQUENTLY ASKED QUESTIONS

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ABOUT LEAFNOTE

WHAT IS LEAFNOTE?

Leafnote is a paperless reusable notebook, which allows you to write, erase and reuse very quickly. An ecological product to help save trees and reduce paper waste.

In addition, it is also compatible with any Scanning Application, so you can scan your notes and save them for later.

WHY CHOOSE LEAFNOTE?

Leafnote is your missing piece for a more sustainable lifestyle. By being able to reuse the same notebook endlessly, you can reduce the paper waste in all fronts of your life.

Additionally, it is also personalized to your liking, allowing you to choose from several different page setups and covers!

HOW CAN I GET A LEAFNOTE?

You can order your very own Leafnote from our Online Store. If you have any difficulty in the process, contact us at support@getleafnote.com.

In addition, you can find the product in several stores from north to south in Portugal and online marketplaces.

WHO IS IT FOR?

Leafnote is for the paper users that want to save our planet and keep having that side piece of paper to note things down.

 

PRODUCT DETAILS

WHEN IS IT IDEAL TO USE LEAFNOTE?

All the time! Leafnote is ideal for creative brainstorming environments, meetings, quick drafts, study notes or sketches.

HOW DO I CLEAN MY NOTEBOOK?

To erase the Leafnote pages you can use Leafnote microfiber cloth (recommended), dipped in a bit of water or using our water spray. Alternatively, for smaller areas, the back of the pen can also be used (not recommended over printed areas).

HOW CAN I SAVE MY INFORMATION?

You can use applications such as Adobe Scan or CamScanner, allowing you to scan all pages before erasing them, so that you can later remember or share your notes.

IS LEAFNOTE RECYCLABLE?

Leafnote was designed to be reusable. The sheets of the notebook are water and tear resistant, guaranteeing a long durability, however, if needed, Leafnote is recyclable, allowing for a 3rd generation of new recycled plastic products.

HOW CAN I RECYCLE MY LEAFNOTE?

If you want to recycle your notebook, you can send us your Leafnote to be used on a new batch of notebooks.

WHAT PENS CAN I USE?

Pilot Frixion and Legami erasable pens are the best suited pens to write on your Leafnote. The ink takes a few short seconds to dry and once it's dry you pass the finger on the page and it won’t get smudged.

 HOW IS THE WRITING EXPERIENCE LIKE?

Leafnote uses a fine-tipped gel ballpoint pen, allowing a writing experience very similar to the traditional one on paper, ensuring a smooth transition without the need for major adaptation by new users.

IS IT WATERPROOF?

Yes! You can fully dip your notebook under water and it will still be as good as new.

It is also tear-proof! Impossible to destroy.

 

PURCHASE AND SHIPPING

WHAT ARE THE PAYMENT METHODS AVAILABLE?

You can purchase your Leafnotes using:

  • PayPal
  • Credit Card/ MBWay (Portugal)
  • Bank Transfer
  • Amazon Pay.

DO YOU SHIP WORLDWIDE?

Yes, we do. You can check the shipping costs in the checkout process when you enter your country, or on the Shipping Policy section. If you have any questions or your country is not on the list, send us an email to support@getleafnote.com.

WHAT IS YOUR SHIPPING TIME AND COSTS?

You can access all information about shipping time and cost on the Shipping Policy section.

CAN I TRACK THE STATUS OF MY ORDER?

Yes, we send all customers the tracking number of the order by email, along with the confirmation that the order was shipped.

MY ORDER DIDN'T ARRIVE. WHAT CAN I DO?

First, we recommend that you consult your email inbox (and the spam inbox as well), as you should be notified in the event of any unforeseen circumstances or changes to your order.

Afterwards, reach out to the delivery company in order to get the location of your order (we always send the tracking link on the shipping email).

In case you confirm that an item is missing or exchanged send a message to our email support@getleafnote.com with indication of your order number.

Note: If you choose to pay via bank transfer, you need to send us proof of payment, otherwise we won't expedite your order.

 

RETURN AND REFUND POLICY

HOW CAN I CANCEL OR CHANGE MY ORDER?

After you place an order with us you will receive a confirmation email describing your order number, the date of your order, your billing and shipping details. If you would like to cancel your order before it is shipped, please contact us at: support@getleafnote.com.

MY ORDER WAS DAMAGED DURING DELIVERY. HOW CAN I RETURN IT?

Our return policy lasts 30 days after purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Goods that are found to be in conditions unfit for return will not be refunded.

HOW CAN I SHIP A PRODUCT TO RETURN?

  • In order to return your product, you should send an email to support@getleafnote.com
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
  • If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

IN WHAT SITUATIONS CAN I GET A REFUND?

Check everything on our Refund Policy section.

HOW CAN I GET A PRODUCT EXCHANGE?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to support@getleafnote.com.

  

PARTNERSHIPS

CAN I DESIGN MY OWN LEAFNOTE?

Yes, you can! You can see all information related to customized Leafnotes on the section For Companies. Additionally, you can send an email to sales@getleafnote.com.

HOW CAN I SELL LEAFNOTE AT MY STORE?

To become a Leafnote reseller contact us at sales@getleafnote.com.

HOW CAN I GET A PARTNERSHIP WITH LEAFNOTE?

If you would like to propose a partnership contact us at: sales@getleafnote.com.

 

OTHER QUESTIONS

HOW CAN I OBTAIN A SECOND COPY OF MY INVOICE?

To obtain a 2nd copy of the invoice, contact us through support@getleafnote.com.

HOW CAN I OBTAIN AN INVOICE WITH VAT NUMBER?

If you wish to add a VAT number/NIF number to your order, contact us through support@getleafnote.com.

WHY DO LEAFNOTES ONLY HAVE 15 SHEETS?

Leafnotes are designed to be reusable and long lasting. This means that the pages are easy to clean, using only the microfiber cloth (included) and water, for an unlimited experience and usage!

IN WHAT SIZES IS LEAFNOTE AVAILABLE?

At the moment, Leafnote is only available in the sizes: A5, A6 and A7.

WHAT PEN COLORS ARE AVAILABLE?

You can check all the available pen colors in our Store, in the Accessories section. For more options send us an email to support@getleafnote.com.